Below you can find answers to some of the things commonly asked by new clients. If you have additional questions, please don’t hesitate to get in touch!
How do I book a session?
Starting soon, online scheduling will be offerred, which allows clients to book at their convenience. No more phone tag to set an appointment! Simply choose from the dates and times available for the location you wish to receive services at.
In the meantime, please continue to book your appointments by contacting Travis directly at 925.922.1549
Where are you located?
The primary office location is inside of Shape Up Studio, in Miramar, to serve all of San Diego County. Please visit our Contact page for address and map/directions.
How much does a session cost?
Massage therapy pricing for in-office sessions is determined by the length of the appointment you would like to book. Standard rates are as follows:
- $90 for a 60 minute session
- $105 for 75 minute session
- $115 for 90 minute session
Ask about discounts for first-time clients and referral bonuses when a new client comes to us as a result of your recommendation!
What methods of payment do you accept?
Cash, credit cards, checks and venmo are accepted as payment for services.
Am I supposed to tip?
Gratuities are never expected, but always appreciated. If you feel you have received excellent service and would like to tip, please feel free!
What should I wear?
For traditional and sports massage, a massage table is made up with clean linens, allowing clients to wear as much or as little as they are comfortable with. Special care is taken to arrange the draping sheet in a manner that ensures modesty during all portions of the massage.
For chair massage (corporate or events), come as you are. However, ladies wearing skirts/dresses may wish to bring comfortable shorts to change into for their session.
How long are sessions?
Services are booked as 60, 75 or 90 minute appointments. Each appointment slot allows for 5 minutes of time before and after your massage for dressing. Therapy time for each appointment length are as follows:
- 60 minute = 50 minutes therapy
- 75 minute = 65 minutes therapy
- 90 minute = 80 minutes therapy
Because sessions are often booked back-to-back, arriving late to your appointment may result in shortened therapy time. In order to maximize your treatment time and help us to stay on schedule, please arrive on time.
How often should I get a massage?
When getting massages for relaxation, stress management and preventative care, monthly visits are common. If you have a chronic condition, pain, persistent injury, or are in preparation for competition, you may wish to get weekly sessions for a period of time. The majority of regular clients are seen every other week to ensure optimal training and overall wellness.
To sum it up, don’t wait until you are in pain to get scheduled. Maximize and maintain your physical and mental wellness by getting therapy at regularly scheduled intervals. Your body will thank you for it!
What is the cancellation policy?
When cancelling an appointment, please do so at least 24 hours in advance. Failure to give proper notice will result in $25 cancellation fee for sessions cancelled 12-24 hours in advance. No shows, and cancellations with less than 12 hours notice, forfeit the cost of the entire session. Exceptions may be made as a courtesy under certain circumstances, but are not guaranteed.
What is the refund policy?
Once payment is made, session fees are non-refundable. However, your appointment can be rescheduled when necessary, and with appropriate notice.
Can I get a same-day appointment?
Best efforts are made to accommodate your needs, however availability is not guaranteed. It is best to book in advance whenever possible. For booking arrangements, please text or call Travis at 925.922.1549
Do you offer couples massage?
Yes! Elite Therapeutics partners with highly-skilled therapists who work side-by-side with Travis to provide an unforgettable massage experience for couples. Please get in touch to inquire about scheduling this service.
Do you have references?
Check out the yelp reviews and see why many new clients are referred to us by their friends, and nearly all clients return for future services well beyond the first visit!
Can I use my FSA/HSA for massage therapy?
You sure can! In order to use FSA and HSA funds for massage therapy, you must first get written documentation from a doctor that prescribes massage therapy to treat an illness or injury. Examples of medical conditions that qualify include carpal tunnel, back pain, arthritis, fibromyalgia, anxiety, depression and pain management. You will need to submit that documentation to your FSA along with the receipt for services in order to be reimbursed.
The physician must provide three pieces of information on your prescription:
- diagnosis/why the massage is medically necessary
- the recommended number of sessions per month/frequency of visits
- the length of time that massage therapy/treatment is prescribed